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Device Drop

How to Start the Repair Process

Tweezers holding a small electronic component over a green circuit board.

Step 1: Choose Your Controller or system Type

Step 3: Package & Ship Your Controller or system Safely

Step 1: Choose Your Controller or system Type

 

Examples:

PlayStation 5 DualSense
PS5 SCUF Reflex

HDMI

USB
Xbox Series Controller
Xbox Elite Controller
Other supported controller models

Make sure you choose the correct controller type so we can match your repair service properly..

Smiling man wearing glasses and a checkered shirt with a gray cardigan.

Step 2: Choose Your Repair Options & Add-Ons

Step 3: Package & Ship Your Controller or system Safely

Step 1: Choose Your Controller or system Type

 

Select the repair service and any optional upgrades you want added to your controller.

Available add-ons may include:

TMR joystick upgrades
Mouse-click trigger switches
Controller deep cleaning
Back paddle button repair or replacement
Thumbstick height pack upgrades
Button or shell-related repairs

These add-ons allow you to customize your repair based on how you play and what your controller needs.

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Step 3: Package & Ship Your Controller or system Safely

Step 3: Package & Ship Your Controller or system Safely

Step 3: Package & Ship Your Controller or system Safely

At Device Drop, we pride ourselves on providing exceptional customer service and high-quality repairs. We use only the best quality parts in our repairs and offer a 90-day warranty on all our repairs. We also offer competitive pricing and fast turnaround times.

Before You Ship

 Please read our warranty policy before sending in your controller so you understand what Device Drop covers, what is considered normal wear and tear, and what may not be covered due to damage, misuse, liquid damage, or previous repair attempts. 


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