Effective Upon Purchase, Mail-In Submission, or Service Authorization

By purchasing a repair service, modification, cleaning service, upgrade, or submitting your device to Device Drop, you acknowledge that you have read, understood, and agreed to the following Terms of Service and Limited Warranty.

These terms apply to all mail-in and in-store services.

By submitting your device for repair or purchasing a service through Device Drop, you authorize our technicians to inspect, diagnose, repair, modify, clean, upgrade, install, replace, and test components necessary to complete the requested service.

If additional issues are discovered during diagnosis or repair, additional authorization may be required before further work is performed.

Repair times are estimates only and may vary depending on parts availability, repair complexity, and unforeseen circumstances.

By submitting a device for service, you certify that you are the legal owner of the device or have authorization from the legal owner to approve repairs and modifications.

Device Drop reserves the right to refuse service if ownership cannot be reasonably verified.

Repair completion times provided by Device Drop are estimates only and are not guaranteed completion dates.

Due to the nature of electronics repair, not all replacement parts are stocked in-house. Certain repairs may require specialty parts, manufacturer-specific components, or uncommon replacement parts that must be ordered from suppliers.

Because of this, repair turnaround times may vary based on several factors, including but not limited to:

• Parts availability
• Supplier inventory delays
• Shipping carrier delays
• Diagnostic complexity
• Additional damage discovered during repair
• High repair volume
• Technician availability
• Weather-related shipping interruptions
• Supply chain disruptions
• Unforeseen operational interruptions

Each repair service listed on the Device Drop website may include an estimated turnaround time based on normal operating conditions. These estimated timeframes are provided as general expectations only and should not be interpreted as exact or guaranteed deadlines.

Customers acknowledge that electronics repair is a detailed technical process, and some repairs may require additional diagnostic time, testing, or sourcing of parts beyond the original estimate.

While Device Drop makes every reasonable effort to complete repairs as quickly and efficiently as possible, repair quality and accuracy will always take priority over speed.

By submitting your device for repair, you acknowledge and accept that estimated completion times may change based on repair conditions and operational factors outside of Device Drop’s control.

We appreciate your patience and trust in our service.

Electronic devices may contain hidden internal damage or defects that are not visible during intake, inspection, or initial diagnostics.

By submitting your device, you acknowledge that:

• Hidden internal damage may already exist
• Prior repairs may affect serviceability
• Board fractures or component failures may be discovered during service
• Existing damage may worsen during disassembly due to the original condition of the device

Examples include but are not limited to:

• Liquid damage corrosion
• Previous repair damage
• Board-level fractures
• Connector damage
• Trace damage
• Component failures

Device Drop is not liable for pre-existing damage, hidden defects, or unrelated failures discovered during service.

Repair procedures may require diagnostics, firmware access, component replacement, system resets, or storage disconnection which may result in data loss.

By submitting your device, you acknowledge that:

• Data loss is a possible risk of repair
• It is your responsibility to back up all data before service
• Data recovery is not guaranteed

This includes but is not limited to:

• Saved game data
• Profiles
• Photos
• Videos
• Applications
• System settings

Device Drop is not responsible for any loss of data.

Customers sending devices by mail agree to properly package their devices to prevent shipping damage.

Customers must:

• Include the order number inside the package
• Clearly write the order number on the outside of the package
• Email tracking information to support@devicedrop.com

The email must include:

• Full name
• Order number
• Tracking number

Customers are strongly encouraged to purchase shipping insurance and use tracking when mailing devices to Device Drop.

Shipping insurance helps protect against:

• Lost packages
• Damaged packages
• Theft during transit
• Carrier mishandling

Once the shipping carrier has possession of the package, the shipping carrier assumes responsibility for the package until delivery is confirmed.

Device Drop is not responsible for packages that are lost, stolen, delayed, or damaged while in transit to our facility.

If shipping insurance is declined, the customer assumes all shipping-related risk until delivery is completed.

Return shipping will be sent to the customer’s provided shipping address unless otherwise requested.

To ensure safe transport and efficient repair processing, all devices submitted to Device Drop must be shipped in their fully assembled and properly secured condition unless explicitly instructed otherwise.

Customers agree to the following shipping preparation requirements:

• Devices must not be shipped disassembled
• Internal components must be properly installed
• All screws, shields, brackets, and structural components must be secured
• Devices must be packaged securely to prevent movement during transit

Shipping a device in a disassembled or partially disassembled condition increases the risk of:

• Motherboard damage
• Component damage
• Connector damage
• Trace damage
• Lost hardware
• Improper diagnostics
• Extended repair time

Devices shipped in disassembled condition may require:

• Additional pre-diagnostic labor
• Additional reassembly labor
• Additional repair charges
• Extended turnaround times

These additional charges are the responsibility of the customer.

Extreme Warning for PlayStation 5 Systems:

Customers must never ship a PlayStation 5 motherboard by itself.

The PlayStation 5 uses liquid gallium-based thermal metal between the APU and heatsink assembly. If the motherboard is shipped outside of its proper chassis and heatsink assembly, the liquid metal may shift or escape its containment area.

If liquid metal escapes, it can cause permanent damage to critical components including:

• APU
• Southbridge
• SSD controller
• Memory modules
• Power management rails

This type of damage may result in complete motherboard failure and may become non-repairable.

Device Drop is not responsible for damage caused by improper disassembly, packaging, shipping preparation, or customer mishandling prior to arrival.

Device Drop reserves the right to refuse service on any device that does not comply with shipping preparation requirements.

This includes but is not limited to:

• Motherboards shipped without housings
• Incomplete systems
• Loose internal components
• Improperly packaged devices
• Systems missing required structural support components

If a device is refused for service:

• Repair may be denied
• Diagnostic fees may apply
• Return shipping costs remain the responsibility of the customer

Devices refused for service will be returned at the customer’s expense.

These shipping requirements exist to protect your device and reduce avoidable damage.

Customers agree that any device submitted to Device Drop must be free from infestation and hazardous contamination.

This includes but is not limited to:

• Cockroaches
• Bed bugs
• Fleas
• Ant infestations
• Mold contamination
• Biohazard contamination
• Bodily fluids

If a device is found to contain infestation or hazardous contamination:

• Service may be refused immediately
• The device may be sealed and returned
• Cleaning fees may apply
• Return shipping fees remain customer responsibility

Failure to disclose infestation may result in refusal of future service.

TMR (Tunnel Magnetoresistance) joystick upgrades performed by Device Drop include a 1-year limited warranty covering sensor-related failure and installation workmanship.

This warranty covers:

• Sensor failure
• Drift caused by sensor malfunction
• Installation workmanship defects

This warranty does NOT cover:

• Physical damage
• Controller drops
• Broken thumbsticks
• Thumbstick cap damage
• Housing damage
• Liquid damage
• Cosmetic wear
• Excessive force
• Customer disassembly
• Third-party tampering
• External controller wear

This warranty applies only to the installed TMR sensor system and workmanship.

Normal wear of external controller components is not covered.

HDMI port replacements performed by Device Drop include a 90-day limited workmanship warranty.

This warranty covers:

• Internal solder joint failure
• Installation workmanship defects

This warranty does NOT cover:

• Bent HDMI ports
• Broken HDMI pins
• Forced cable insertion damage
• Port twisting damage
• Physical impact damage
• Cable-related damage
• Improper cable removal
• Moving the console while cables are connected

HDMI ports are mechanical components and physical damage voids warranty immediately.

Any third-party repair attempt voids warranty.

System internal cleaning and liquid metal thermal services include a 90-day limited workmanship warranty related only to service performed by Device Drop.

This warranty covers:

• Improper liquid metal application
• Improper thermal servicing
• Workmanship-related overheating

This warranty does NOT cover:

• Failure to maintain system cleanliness
• Dust buildup after service
• Pet hair buildup
• Smoke contamination
• Blocked ventilation
• Environmental contamination
• Improper operating environment
• Physical damage
• Liquid damage

Customers are responsible for maintaining proper ventilation and system cleanliness after service.

Failure to maintain proper system conditions voids warranty.

Any repair, modification, disassembly, or tampering performed by another repair provider after service by Device Drop immediately voids all warranty coverage.

This includes:

• Opening the device
• Replacing parts
• Modifying internal components
• Attempting self-repair

Diagnostic fees may apply if:

• A device is found to be non-repairable
• Repair is declined after diagnosis
• Service is refused due to undisclosed damage, infestation, or hazardous contamination

Return shipping fees remain the responsibility of the customer unless otherwise agreed.

The total liability of Device Drop for any claim related to service performed is limited strictly to the amount paid for the repair or service.

Device Drop is not liable for:

• Loss of use
• Lost profits
• Lost income
• Lost gaming accounts
• Lost data
• Secondary hardware failure
• Shipping delays
• Manufacturer defects unrelated to repair
• Pre-existing defects

Warranty is immediately void if:

• Physical damage occurs after repair
• Liquid damage occurs after repair
• Device is opened by another party
• Device is repaired elsewhere
• Device is tampered with
• Device is misused
• Device is poorly maintained

Warranty is not insurance.

Warranty covers only the repair service and workmanship provided by Device Drop.

By purchasing a repair service, submitting a device for repair, or checking the acknowledgment box during checkout, you confirm that:

✔ You have read and agreed to these Terms of Service
✔ You understand the warranty coverage and limitations
✔ You understand the risks involved with repair
✔ You understand estimated repair times are not guaranteed
✔ You understand the warranty void conditions
✔ You confirm your device is free of infestation or hazardous contamination
✔ You authorize Device Drop to perform the requested service
✔ You understand shipping insurance is recommended
✔ You understand data loss may occur and it is your responsibility to back up your data
✔ You understand improper shipping preparation may result in refusal of service or additional charges